Hospitality Industry Consultant, Trainer and Advisor , Sauce Intelligence
Formerly head of the AA’s inspection team, Giovanna Grossi co-directs Sauce Intelligence, a hotel and restaurant consultancy.
Opinion. 5 Mar 2019
Common mistakes that hotels make
Giovanna Grossi, hospitality industry expert and former head of the AA's inspection team, shares her thoughts on typical oversights made in hotel service and operations