Lottie Gross.
Click. Travel Writer
Lottie Gross is a freelance travel writer and journalist. Her work has appeared in publications such as RoughGuides.com, Mashable.com, National Geographic Traveller UK, Weather2Travel.com, Skyscanner.net and in The Guardian & The Observer
Interviews. 18 Feb 2019
Why the role of a revenue manager needs redefining
Malcolm Leong is Head of Revenue Management and Distribution Strategy at Far East Hospitality Management. Click. delves into the lessons he has learned during a revenue management career spanning well over a decade
Features. 4 Feb 2019
Back to basics: online reputation management
In a fast-changing online world, managing your brand’s reputation can be tricky. Here are some top tips from experts on online reputation management
Features. 21 Jan 2019
How to find ancillary revenue streams
Beyond room nights, there are a plethora of ways hotels can make extra revenue. Click. explores some of the best examples of ancillary revenue streams that go beyond the traditional hospitality offerings
Features. 9 Jan 2019
Helping reduce food waste in tourism
The food waste problem is a global issue, and the hospitality sector is a huge contributor. But innovators around the world are fighting for change. Click. explores the digital and analogue solutions to reducing food waste in tourism
Features. 2 Jan 2019
Spotlight on: medical tourism
Medical tourism may not be the most glamorous sector in travel, but for many destinations it’s a key revenue driver. Click. explores the opportunities for properties
Features. 13 Dec 2018
Spotlight on: halal-friendly travel
The growing Muslim middle class presents an opportunity for the travel industry, but it’s essential to understand their needs first. Here, Click. explores the halal-friendly travel sector
Features. 27 Nov 2018
Inside the brand new Soho House Mumbai
Soho House is by far the most exciting new opening in Mumbai for decades. Click. got a sneak preview inside before opening day, so here’s how the UK’s most exclusive private members club and hotel made its first foray into Asia
Features. 21 Nov 2018
Spotlight on: domestic tourism in India
Domestic tourism in India is booming, accounting for 87% of its tourist spend last year. Click. shines a spotlight on one of the most dynamic travel markets in the world.
Features. 15 Oct 2018
LGBTQ+ friendly travel: the things you should know
The LGBTQ+ segment of the travel market accounts for an estimated US$211bn in annual global spending. Click. investigates the issues this community of travellers often face and how properties can make every guest feel welcome
Features. 12 Sep 2018
In depth: making a lasting impression with branding
The world wouldn’t care if 74% of brands didn’t exist. So how do hotels make an impression and a lasting impact on weary consumers? Speaking to branding experts, hotel consultants and a consumer psychologist, Click. investigates
Features. 3 Jul 2018
Maximising revenue with the right channel mix
How should hotels and other property types choose the right mix in order to maximise revenue? Click. investigates...
Features. 12 Jun 2018
Prioritising staff welfare in hospitality
The hospitality industry is well known for being fast paced and at times stressful. Like other industries, it's finally waking up to the importance of wellbeing and mental health. Click. investigates how hotels and properties can keep staff safe and motivated to provide the best service for guests
Features. 22 May 2018
How to measure guest satisfaction
Hotel guests are influential advertisers these days, with the power to change online ratings at the tap of a button. With the results of the American Customer Satisfaction Index out last month, we look at how leading hotels try and guarantee happy guests
Features. 1 May 2018
Rise of the aparthotel
Once the domain of the business traveller, serviced apartments and aparthotels are on the up among regular visitors too. Click. went along to the opening of the newest ‘hometel’ in the UK to find out more about this fast-growing sector
Features. 3 Apr 2018
Spotlight on: newest hotel group in Madrid
Click. goes inside one of Madrid’s newest hotel brands in the Spanish capital - Only YOU Hotels - and finds out how it has found its way to the top of travellers’ ratings
Features. 8 Mar 2018
Accessible travel: all you need to know
Accessible tourism is one of the fastest-growing sectors in travel. From step-free access to bespoke audio navigation apps, Click. investigates what businesses need to know in order to cater for this underserved market
Features. 12 Feb 2018
How to hire great people in hospitality
Exceptional guest experiences don’t happen by accident – they’re created by enthusiastic, skilled individuals. From Amsterdam to Ethiopia, we speak to hiring managers in travel and CEOs worldwide about how they attract and retain top talent