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Click. daily update: travellers not fully comfortable using chatbots

Each day, we curate a bite-sized round-up of the best industry news from across the world. We search the web for the latest hospitality updates and travel trends, so you don’t have to. Get comfortable with a coffee and start each morning with our daily must-reads

by Nicola Donovan, Click. Travel Writer, Booking.com

Topic: News

Click. Takeaway

  • Affluent Chinese travellers prefer travel apps to traditional agencies
  • APAC shoppers are using messaging platforms as transactional eCommerce engines
  • A survey by Phocuswright discovered that less than half of travellers are comfortable using chatbots
  • First Hotels has joined forces with global hotel management company Belvar
  • Conde Nast Traveler surveyed 429,000 readers to discover their favourite hotels from 2018

1. The travel apps Chinese travellers are using


2. APAC leads the way in mobile and messaging for hotels


3. Less than 50% of travellers are comfortable using chatbots


4. The launch of a new European hotel giant


5. Conde Nast Traveler reveals their reader’s favourite hotels from 2018


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Nicola Donovan is a travel writer for Click.

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