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Click. daily update: 36% of consumers prefer chatbots over people

Each day, we curate a bite-sized round-up of the best industry news from across the world. We search the web for the latest hospitality updates and travel trends, so you don’t have to. Get comfortable with a coffee and tuck in to our daily must-reads.

by Nicola Donovan, Click. Travel Writer, Booking.com

Topic: News

Click. Takeaway

Here are five of today’s most interesting reads to keep you in-the-know.

1. Study shows US consumers want travel assistance from chatbots

Humley, the creator of AI chatbots for the enterprise recently surveyed 1,000 Americans and found that 40% of respondents would find a chatbot useful, or very useful (26%) in managing all of their business and work travel arrangements. Additionally, 36% of those surveyed said they would prefer to deal with a chatbot rather than a person.

Source: www.itij.com

2. UK hotels enjoy 9% increase for October

Strong growth was recorded across all revenue-generating departments of hotels in the UK during October, pushing the sector to a 9% year-on-year increase in profit per room for the month, according to data from HotStats.

Source: www.hotstats.com

3. 83% of UAE travellers would opt to use biometrics

Travellers from the UAE are in favour of using their biometrics to reduce wait times with 83% saying they would opt to do so, according to research by Travelport.

Source: www.biometricupdate.com

4. British Virgin Island’s hotel sector starts to recover

Since losing over 90% of its accommodations and attractions last fall after the destruction of Hurricanes Irma and Maria, the territory expects to have 75% of its marine berths and 37% of its land accommodations reopened by the end of 2018.

Source: www.travelagentcentral.com

5. Kenya’s first fully solar powered lodge

Serena Hotels and Mettle Solar OFGEN have officially opened the doors of Kenya’s first fully solar powered lodge, located in Tsavo West National Park, with the aim of fighting climate change and its effects to the environment.

Source: www.eturbonews.com

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Nicola Donovan is a travel writer at Click.

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