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Click. daily update: guests most frustrated by unfriendly staff

Each day, we curate a bite-sized round-up of the best industry news from across the world. We search the web for the latest hospitality updates and travel trends, so you don’t have to. Get comfortable with a coffee and tuck in to our daily must-reads

by Nicola Donovan, Click. Travel Writer, Booking.com

Topic: News

Click. Takeaway

Here are four of today’s most interesting reads to keep you in-the-know

1. Unfriendly staff is worst part of hotel experience

New research from ALICE, a hotel operations platform, has revealed that almost two-thirds of guests (62% of those surveyed) ranked unfriendly staff as the most frustrating part of a hotel visit. Additionally, 38% said the front desk taking too long to complete requests was an annoyance, and 34% found outdated technology in rooms to be an issue.

Source: www.travelpulse.com

2. London hotels see occupancy boost

According to the latest UK Hotel Market Tracker: Q4 2018, occupancy in London rose by 5% YOY compared with a 1% increase in hotels outside the capital. Average rates in Q4 also rose by 5% in London’s hotels, with the provinces failing to see any growth in average rates.

Source: www.hospitalitynet.org

3. US hotels secure third consecutive year of profit growth

According to data from HotStats, US hotels saw a 3.4% annual increase in profits for hotels in 2018, with YOY GOPPAR growth of 1.5% in December contributing to the rise. It was the third consecutive year of growth, following YOY increases of 3.7% in 2016 and 3% in 2017.

Source: www.hotstats.com

4. Guyana welcomes record visitor numbers

The year 2018 saw big changes in Guyana Tourism Authority’s marketing efforts, with the body launching a new destination website and social media strategy. And it seems the efforts paid off, with Guyana recording a total number of 286,732 visitor arrivals – almost a 16% increase from the number of visitors the country welcomed in 2017.

Source: www.breakingtravelnews.com

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Nicola Donovan is a travel writer for Click.

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