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Click. daily update: F&B menus top list of hotel review complaints

Each day, we curate a bite-sized round-up of the best industry news from across the world. We search the web for the latest hospitality updates and travel trends, so you don’t have to. Get comfortable with a coffee and tuck in to our daily must-reads

by Nicola Donovan, Click. Travel Writer, Booking.com

Topic: News

Click. Takeaway

Here are four of today’s most interesting reads to keep you in-the-know

1. F&B menus top list of hotel review complaints

According to a survey from EY, the quality of food and beverage menus top the list of guests’ complaints in the UK, with just under one fifth of UK general managers (19%) revealing that this was the biggest issue for guests. More than 60% of respondents claimed they have changed their F&B offering within the last two years, and of those, over three quarters (77%) reported an increase in profits.

Source: www.thedrinksbusiness.com

2. 100 million Americans expected to go on family vacations in 2019

Nearly 100 million American adults (40%) are planning to take a family vacation in 2019. Two-thirds of all family travellers (68%) are expected to embark on a summer getaway, while just under half (45%) are making plans to travel as a family this spring. Additionally, 53% of traveller families are planning to take a road trip in 2019.

Source: www.travelpulse.com

3. Study reveals what Italian travellers want from their accommodation

Great service and personalised offers are the two deciding factors for Italian travellers when choosing their accommodation, according to a new study by SiteMinder. Other strong influences on guest choice include hotel location, email promotions, packages with incentives, and practical use of technology. Additionally, participants said technology such as hotel apps and voice assistance should be useful, but not intrusive, to enhance their stay.

Source: www.hotelnewsresource.com

4. Generosity likely to increase when on holiday abroad

A survey by Big Domain has found that Brits become more generous towards services when abroad, with 50% more likely to tip hotel staff when abroad than when in the UK. This is also the case for restaurant staff, with 63% leaving a tip for waitresses and waiters on holiday compared to the 55% that would when dining out at home.

Source: www.traveldailynews.com

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Nicola Donovan is a travel writer for Click.

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